BARBATO, Salvatore; FORTINO, Fabio; GENOVESE, Daniele; MERCATELLI, Serena. A Four-Step Method for the Selection of CRM Software Packages. Journal of Management World, [S. l.], v. 2023, n. 4, p. 87–99, 2023. DOI: 10.53935/jomw.v2023i4.263. Disponível em: https://www.academiainsight.com/index.php/mw/article/view/1051. Acesso em: 20 jun. 2026.